Linda hits the call button and puts the phone up to her ear.
“Hi, this is Ashley with Tribble Painting, how can I help you today?” Linda’s slightly surprised that she got an answer so quickly but she recovers and starts talking about her project for painting crown molding and more. She already has her colors picked out and wants to make sure they can get that color.
Ashley gets Linda on the schedule to meet with Nick, one of Tribble’s estimators. He’ll be asking about her expectations for the project and what she needs as well as looking at her space.
Nick comes and takes a look at Linda’s project area. While there he talks about Tribble’s story and his own story with the company. He also went over Tribble Painting’s process, values, and who their employees are.
Nick gives Linda the estimate for painting crown molding and walls in her home, which turns out to be higher than the other contractor’s estimates.
Linda hires Tribble even though they are more expensive because:
- She feels comfortable after Nick talked about their values, process, and employees
- Tribble uses its own employees and not subcontractors
- She feels the Tribble team will treat her home with respect and give her the quality and service she’s looking for
Linda calls Tribble Painting back and talks to Jeanette, the office administrator, about getting on the schedule.
Linda and Jeanette work out a time for the painting crew to start. Jeanette sends Linda an email with the start week. As the week gets closer Linda gets another email with the actual start date and some information about Weston, her project manager.
Then the day comes, as does the Tribble Painting team.